Delete your account
Last updated: 2026-05-21
This page explains how to request deletion of your Vocser account and data associated with it for Vocser (com.vocser.app) by Vocser, including the Android app on Google Play.
How to request account deletion
Follow these steps for Vocser (com.vocser.app) by Vocser. We use the email address tied to your Vocser sign-in to verify your identity.
- Use your account email. Send requests from the same email you use to sign in, or sign in before opening a support ticket.
- Submit your request. Signed in: open Help → Support tickets → New ticket. Use the subject line "Account deletion request" and state whether you want your user profile removed, your entire organization deleted, or (for data-only requests) which categories or records should be removed.
- If you cannot sign in, email us at vocser7@gmail.com or through Help → Support tickets after you sign in. Include your name, organization name (if applicable), and what you want deleted.
- Organization-wide deletion. Only a company owner or administrator can authorize deletion of all organization data. We will confirm that authorization before removing company-scoped records.
- Verification. We may reply to confirm your request or ask for additional information.
- Completion. After verification, we aim to complete deletion within 30 calendar days unless a longer period is required by law. We will confirm when processing is finished.
What we delete
When your account or organization deletion is approved and processed, we remove the following from active Vocser systems:
- Sign-in credentials and user profile (name, email, role within your organization)
- Business data stored for your organization: customers, jobs and work orders, time entries, expenses, notes, photos and attachments, inventory, assets, quotes, invoices, and related records scoped to your company
- Voice events (audio-derived transcripts and structured results) tied to your organization
- In-app support tickets you submitted, when your user or organization is deleted as part of the request
What we may keep and retention periods
Some information is kept after deletion to meet legal, security, or payment obligations. The table below summarizes typical handling for Vocser. Details also appear in our Privacy Policy.
| Data type | Deleted with account / org | May be kept / notes |
|---|---|---|
| Billing and payment history | Removed from active service databases when your organization is deleted | Stripe and tax records may be retained as required by law and payment network rules (typically years, per Stripe and applicable law) |
| Deletion and support requests | Not part of your operational tenant data | Request metadata may be kept in compliance logs to prove we honored your request |
| Security audit logs | Organization-scoped audit rows are removed with a full company delete | Separate compliance retention may apply (up to about 7 years) for security and legal obligations |
| Voice events (recordings and transcripts) | Yes, when included in your deletion scope | Routine automatic purge of voice data older than about 90 days may apply before your request |
| Encrypted backups | Removed from production systems on completion | May persist in backups for up to about 90 days, then roll off per backup retention |
Voice data may also be removed automatically when older than about 90 days, independent of a user request.